Refunds + Exchange Policy (Guarantee)
You are covered by a 30-day money back guarantee upon receipt of the day you purchased your product (s). You may return your product (s) for a refund or exchange if…
· The product is returned in its original, unused and sellable packaging.
· The product / products is returned within the guarantee time limit.
· Goods are unmodified.
· Proof of purchase is given (e.g. receipt).
· Not used in any way or form
· All ‘Free’ Products are returned
You must also agree that…
· The refund amount will be returned to the original payment source.
· Money will be refunded in Pounds Sterling only.
· Not to return goods without contacting us first.
If there is a mechanical or technical fault then you must contact BlackSmithProducts before returning your product (s). We will be willing to offer a replacement (exchange) or parts to repair the product (s) depending on the length of time since purchase. We will not offer you this if the product is used in any way.
You may exchange the product with BlackSmithProducts Ltd once only. After this, the product will not be exchanged for another, but will be subject to a refund (please note this paragraph does not take priority over any other part of this document that interferes with it. All other terms will take priority).
Under no circumstances is the delivery fee refunded for posting to you or for you posting something back to us unless agreed beforehand (written). If a product was sent to you by mistake or was not what you ordered then we will be happy to offer the option of having the delivery fees refunded, but this will only occur if the product was sent in fault by ourselves and not of the customer.
If a product is deemed faulty and a request is submitted in writing for a postal refund, then only up to £10 of the postal refund will be issued. If a product is returned with obvious signs of use (ie. dirt of wheels etc) then a refurbishment maybe charged.
Note: Customs Charges for international delivery.
Most total order values will be below the minimum customs charges for, but the minimum amount may differ between different countries and your order may get charged. We want you to be aware of this.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the freight company or collected when you pick the item up. These fees are not additional delivery charges.
Security and Protection
Your details are protected by the ‘Data Protection Act’ and will only be used to complete this transaction and not for any other purpose. All credit / debit or payment information is destroyed straight after use for security reasons.
The website has a SSL5 security certificate which is the highest form of security a website can have. For information about what SSL5 does, please contact us.
BlackSmithProducts Ltd accepts the following payments which have the following Terms + Conditions…
· Credit Card payments: The cardholder must make the Credit card payment. Payment from a card that does not belong to the current cardholder will not be accepted.
· Cheque: Orders will be despatched after the cheque has cleared. This can take up to 5 to 10 days.
· Cash: Cash payments will be accepted by the cashier if it does not inflict with any other part of the terms + conditions.
Payment is accepted in Pounds Sterling (UK currency) only. Payment will not be accepted in any other currency unless agreed by the Cashier.
Once product (s) ordered from BlackSmithProducts Ltd and is in your possession you are responsible and liable for the use of your product (s). We take no responsibility for your actions or others under (or not) in your supervision. Users of product (s) should always take the necessary actions to ensure the safety of themselves and others around you.
Delivery and Dispatch + International Orders
Product (s) purchased from outside the United Kingdom are subject to a delivery charge. Products will not be delivered Free to anyone outside of the U.K. Please contact us before placing your order so we can discuss delivery costs and methods (please note, a minimum order or delivery charge will always apply for international purchases).
Orders purchased inside the UK may qualify for Free Delivery if stated.
Orders will be despatched within 24 hours of receiving your order. Orders through our website will be subject to a £2 handling charge for any amount you order.
‘48 hour Guaranteed Delivery’ isn’t Guaranteed if the following happen;
- If the despatch company has problems getting to your address.
- International delivery isn’t guaranteed.
- Non-Working Days
· Cashier: The person the consumer is paying for a product or products
· People / Customers: Meaning you the consumer or consumers.
· We: BlackSmithProducts Ltd staff